Business Process Outsourcing (BPO)
The BPO industry has been growing at a steady pace and has a significant position in the IT ecosystem. The concept of setting up BPO and running multiple processes for multiple customers at optimum cost and maximum efficiency has driven us to provide the most effective solution for the industry.
RT provide Business process outsourcing (BPO) is the contracting of non-primary business activities and functions to a third-party provider. BPO services include payroll, human resources (HR), accounting and customer/call center relations.
The customer service industry is witnessing disruptive transformation. Enterprises are pressured to deliver to customer expectations across varied channels. In this era where a brand’s reputation is vulnerable, thanks to the all-powerful social media, it becomes important to have a robust and dynamic customer support system. Successful companies have understood that and placed a high emphasis on effective customer service and support.
Moreover, businesses are increasingly focused on mobile solutions and agile services. A customer-focused approach is the USP for many companies out there. Customer service has moved beyond just a means to save costs and is a growth driver for businesses today.
The following are BPO advantages:
Business process speed and efficiency are enhanced. Employees may invest more time in core business strategies to bolster competitive advantage and enhance value chain engagement.
Organizational growth increases when capital resource and asset expenditures are not required, which averts problematic investment returns
RT data entry services are:
- Data-entry operations
- Finance & accounting
- Book entry
- Image entry into a database
- Catalogue and legal document entry
- Scanned image data entry services
- Publishing
- Finance & accounting
- Sales & marketing
- Document processing
- Management of infrastructure and facilities.,
More people are proficient in English conversation in India and that is why the country is preferred destination for global outsourcing markets. Even during economic recession period, Indian BPO industry successfully withstood its adverse impacts.
Our mission is to contribute to the growth of the client’s business with outstanding expertise. We naturally, not limited to, realize high customer satisfaction with the accurate and careful reactions, we also provide customer contact support that creates better result with a prediction of customer behavior after the use of goods and services.
Interesting facts about the Indian BPO industry
- The BPO sector in India is estimated to have reached a 54 per cent growth in revenue
- The demand for Indian BPO services has been growing at an annual growth rate of 50%
- The BPO industry in India has provided jobs for over Thousand Indians. This number is continuing to grow on a yearly basis.
Our services simplify and streamline your interactions with your customers while at the same time creating a platform for targeted offers and self-help functionality that results in decreased print and mail costs, improved efficiencies in customer service as well as opportunities for increasing revenue through Targeted across Marketing.
Faster TAT
– You can get your image data entry work completed at a faster turnaround time without compromising on quality and accuracy
Customer Support
– At Images Retouch, we provide customer support services on a 24/7 basis
Quality standards
– Images Retouch adheres to a strict quality assurance procedure that includes – batch file quality review, image quality review and quality control reports
Privacy
– Outsource image data entry services to Images Retouch and stay assured about the confidentiality and security of your valuable data
Some of our key differentiators that make us different from rest are
Domain expertise with prime focus on explicit industry verticals, right from technical support services to business process outsourcing solutions.
24X7 operations through uniform global process with multi-lingual support.
Next-generation capability based on customer and industry requirements and usage of scalable, innovative solutions including process automation, pioneering business platforms that work seamlessly with existing IT landscape and emerging technology assets.
Are you thinking to maximizing your customer satisfaction, and gaining competitive edge over your competitors? Contact our online representative to know more about business process outsourcing (BPO) services now!
With new age BPOs, there is a growing need to address various customer touchpoints like voice, chat, email, SMS, Social and also self-service like bot and smart IVRs
Higher Flexibility
Outsourcing noncritical functions allow organizations to use their internal resources for core competencies and essential business functions.
BPO also enables businesses to react faster to changing market dynamics by adapting their processes as the market changes. For example, if you don’t invest in in-house servers, you don’t have to worry about outdated tech.
Better Quality and Performance
Businesses can hire specialized BPO service providers for different processes.
The quality of work completed by external service providers such as web developers or content marketers will be specialized and thus better. They will also be more productive.
More Competitive Advantages
Since companies typically outsource non-critical business processes like financial services, they can allocate more time and effort to the processes that distinguish them in the marketplace.
Increased Diversity of Skills
Hiring outside of one’s city or country often lends the opportunity for a more diverse set of skills and specializations. Outsourcing makes it easy to hire a specialized candidate perfect for the job.
BPO Services
As mentioned above, BPO is now an integral part of a variety of industries, including healthcare, retail and e-commerce, banking, asset management, supply chain management, and business services.
Because BPO has become so prevalent, several niche BPO specialties have bloomed into existence.
The three main categories include:
KPO
Knowledge process outsourcing takes place when a company outsources work to a service provider for their specialization and expertise in the process. This expertise may expand past process expertise, into business and domain-based expertise.
LPO
Legal process outsourcing is a type of knowledge process outsourcing (KPO) that is specific to legal services. LPO includes services like conducting legal research, drafting legal documents, and even providing legal advice. LPO is excellent for back office outsourcing.
RPO
Research process outsourcing is another type of KPO that specifically entails research and analysis functions. Examples of organizations that would engage in RPO include biotech companies, investment firms, and marketing agencies.
Others
There are two less active areas of niche BPO specialization that have developed over the last few decades.
ITES
Information technology-enabled services is a form of BPO that delivers IT services through leveraging information technology (IT) over the internet or data network. IT outsourcing job examples include service desk analyst, IT analyst, production support analyst, and technical support.
Many other online companies depend on freelance workers and service provides to fulfil necessary roles, as well. Most 100% online based companies use BPO services to keep their overhead as low as possible, which helps to keep the price of their products and services lower, as well. If you run an online company or you’re thinking of starting one, consider using business process outsourcing to save money and gain many other benefits.
